Interested in advertising with Metro Bus & Rail?


Maureen Glose
Market Manager
247 Cayuga Road North Suite 100
Buffalo, NY 14225
OFFICE : 716.276.8411
FAX: 716.276.8412



Metro Bus and Rail has established a Citizens Advisory Committee to support and encourage broad-based public participation in the development and review of programs and projects carried out by Metro. The CAC provides opportunities for proactive, early, and continuing public participation for Metro Bus and Rail projects, programs and decision making. The purpose of the CAC is to make recommendations and provide input to Metro Bus and Rail management staff on community transit-related issues, including comments on the regularly scheduled service changes, to review, monitor and recommend service and program improvements, and to strengthen relations with the transit communities through the development and implementation of public relations campaigns, programs and events.

Guiding Principles

  • Value active citizens’ involvement as essential to the future of the Metro Bus and Rail.
  • Respect and consider all citizen input.
  • Encourage opportunities that reflect the rich diversity of the region.
  • Promote participation, based on citizen involvement opportunities, of individuals and community, business and special interest groups.
  • Provide public transportation services and products that reflect the needs of the region’s diverse and unique communities.


Buffalo Board of Education
Buffalo Niagara Partnership
Buffalo State
Buffalo Urban League
Citizen’s for Regional Transit
Coalition for Economic Justice
Erie County Department of Senior Services
GoBike Buffalo
Hispanics United
Journey’s End
Matt Urban HOPE Center
Mobile Safety Net Team
Niagara Falls Housing Authority
Opportunities Unlimited
Partnership for Public Good
PUSH Buffalo
Rider at Large (4)
SEIU 1199
University Heights Collaborative
WNY Independent Living


It is in the interest of all parties involved that the membership of the CAC reflects a diverse and wide representation and be current users of the NFTA Metro Bus and Rail System. The current membership of the CAC reflects a diverse and wide representation including Urban (ex. Buffalo), Rural (ex. Lancaster, Elma), Suburban (ex. Kenmore, Amherst, Hamburg, Orchard Park), Small City (ex. Niagara Falls, Tonawanda, Lackawanna, Lockport). And also represent the following interests, groups, or areas:

Transit service users (non-disabled & disabled)
Ethnic, Community and Faith-based Organizations
Medical & Mental Health Community
Business/Economic Development Organizations
School Districts & Educational Community/Parent Organizations
Recreational/Bicycling/Pedestrian Advocate
NFTA management and Metro operators


Public input is very important to NFTA Metro, and we use many different strategies to engage with our customers on a regular basis. Our Public Participation Plan, revised in 2018, describes our public participation goals and strategies and provides Metro staff with guidance and tools for planning public participation efforts.

Public Participation Plan pdf
View Public Participation Plan

If you have questions or comments, please direct them to or leave a comment at Customer Care at (716) 855-7211.


The Citizens Advisory Committee (CAC) is a group of 28 volunteer members (6 transit riders and 22 organizations representing transit riders) who meet with Metro management every 2 months to provide input on community transit issues. Visit the CAC webpage to learn more.


Accessibility Advisory Committee.
Meets on a monthly basis at 2:00 p.m. on the last Thursday of each month from September through June. Click here to learn more.

Metro is proud to participate in Project Safe Place, making any Metro bus a temporary shelter for youths 12-17 years who feel threatened.

Click here for more information.


What is an Emergency Ride?

The Emergency Ride Home Program is a “safety net” in emergency situations for Metro bus or rail riders that purchase monthly public transportation passes. Emergency Ride assistance may be used in the event of an unexpected personal/family emergency or illness where public transportation will not be available at your stop for 45 minutes or more. Please note that missing your bus or rail ride or inclement weather are not considered emergencies. The Program is available to customers with valid calendar month passes or 30-day passes and who have properly pre-registered for the program.

Here's How It Works

An emergency ride can be used to take you, the pass holder, to your car or to one emergency related destination provided that the next bus or rail car will not be arriving at your stop for 45 minutes or more. This service is only available in Metro's fixed route service area.


  • As a Metro monthly or 30-day pass holder, and as long as you are pre-registered, you can arrange for an Emergency Ride by calling the hot line at 716-855-7405 any time between 7 a.m. and 5 p.m. Monday through Friday. Emergency rides must be arranged prior to 5 p.m. In order to arrange for your emergency transportation, a Metro customer care staff representative will need the following information:
  • Your valid Metro Pass serial number (located underneath the date and month of the pass);
  • Your name, address and telephone number where you can be reached for confirmation of ride arrangements;
  • Detailed information on your pick-up and drop-off locations; and
  • If you are a Metro Advantage participant, verification of your place of employment.
  • When your transportation arrives, just present the driver with your valid Metro Pass (and photo identification if asked), and sign the voucher he or she will give you. There is no charge to you for the ride.

    You must be pre-registered to take advantage of the Emergency Ride Program.


To be eligible for Emergency Ride service, customers MUST be pre-registered in the Program. Please call customer care at (716) 855-7211 or send an email to: and provide the following information:

  • Your Metro Pass serial number. (Located on your monthly pass.)
  • Date and place of the pass purchase.
  • Your name, address and telephone number.
  • Place of employment
  • Street address, City (town), zip code
  • Regular Metro routes used.

Additional Information

Emergency Ride service is not available on New Year's Eve, New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day or Martin Luther King Jr.'s Birthday.

Customers will be limited to two Emergency Rides per month and a total of six per calendar year. Transportation must be arranged by Metro Customer Care. Customers cannot arrange their own transportation directly with a taxi or other vendor.

The Emergency Ride service is only available to those customers with a valid Metro monthly or 30-day passes and who are pre-registered in our system. Additional riders accompanying you must pay their own cab fare. Service is non-exclusive (other customers may board during your trip.) Metro customers will forfeit their right to Emergency Ride Home privileges if they do not use the service after it is arranged.



Please email and provide the following information to register for the Emergency Ride Program. This information will be used to confirm your service requests:


Home Address



Home Phone

Cell Phone

Serial Number of Current Pass

Date Purchased (MM/DD/YY)

Where Purchased

Regular Metro Routes Used

Place of Employment




Phone and ext.

Service Terms

Metro is offering the Emergency Ride Program to all monthly Metro pass holders (calendar month or 30 day).

To be eligible for this service, customers must be pre-registered.

Participants must pre-register for the program online at, by emailing us at, or by calling the Customer Care Line (716-855-7211). The individual needs to include their serial pass number when they receive their new card for each specific month.The Emergency Ride Program cannot be used by those participating in the University Pass Program.Emergency Ride Program is only valid from work to home, daycare, school, or hospital in an emergency situation. The program participant will be taken to one destination only.Service or schedule failures (including missing a bus, not waiting for a scheduled bus, a bus not arriving as scheduled or inclement weather) are not considered emergency situations.Emergency Ride Program is only available in Metro's fixed route service area.Emergency Ride Program will only be provided if regular route bus service is not available to transport customers within 45 minutes of their request.Emergency Ride Program arrangements can be made Monday through Friday 7 a.m. to 5 p.m. An emergency cannot be pre-arranged or scheduled for a later date or time.Emergency Ride Program must be arranged through Metro's Customer Care Hotline (716) 855-7405 - TDD/Relay 711 or 1-800-662-1220) prior to 5 p.m.Emergency Ride Program transportation must be arranged by Metro. Customers cannot arrange their own transportation directly with a taxi or other vendors.Emergency Ride Program is not available on New Year's Eve, New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, or Martin Luther King Jr.'s Birthday.Customers will be limited to no more than two Emergency Rides per month and a total of six per the calendar year.Riders must present their valid Metro Pass and identification and sign the voucher that he/ she will give you.This service is only available to those with a valid monthly or 30-day Metro pass. Any additional riders accompanying the Metro pass holder must pay their own cab fare.Service is non-exclusive (other customers may ride with you during the trip); however, they would be required to pay their own fare.Customers will forfeit their right to Emergency Ride Program privileges if they do not use the service after it is arranged. They must call to cancel the ride, should they find an alternate transportation.The NFTA-Metro Customer Care Department determines final approval of an emergency ride.By submitting this application, you agree that the information submitted will be entered into the NFTA-Metro Emergency Ride Program database. Emergency Ride Program privileges are non-transferable and are to be used by the Metro pass holder only. Use of this service is dependent upon approval by a representative from the NFTA-Metro Customer Care Department and is not guaranteed for all situations. By submitting this application, you are also agreeing to the terms listed above.

TODO: Redesign Nav items

Metro is public transportation for Erie and Niagara Counties. Metro covered 10 million miles in 2014, with 26 million boardings.

302 buses running on ultra-low sulfur diesel fuel, which means cleaner, healthier air.

98 full size hybrid buses using use 30 percent less fuel, which translates into more resources and service for riders.

A rail system serving the heart of Buffalo that is 100 percent emission free, and some of that electricity is hydropower. You have to take a bike to put less carbon in the air.

You can buy single ride (bus), single ride (rail), round trip rail, and day pass. Reduce fare tickets are also available to purchase through the app. To purchase a reduced fare pass, when you are in the “buy passes” screen, tap on “adult” and change to “reduced." Then proceed to select your fare type and purchase.
When you’re ready to ride, go to the Pass Wallet in the Token Transit app on your phone and tap your ticket to activate it.


  • Do not activate your ticket until you see your bus or you arrive at your rail station. All tickets have expiration times/dates.
  • When riding the Metro Rail, be sure to fully activate your pass before you go down the steps. You need wifi or cell service to activate your pass. You’ll know it is activated when you see the photo of the Buffalo skyline.
When you activate your ticket, it will open up to show the photo of the Buffalo skyline. Additionally, active tickets will be displayed in the Pass Wallet, which appears when the Token Transit app is opened. Once activated, tickets in the Pass Wallet will clearly show the time left before the ticket expires.
An internet connection is required in order to purchase your ticket, and to activate your ticket. If riding the Metro Rail, be sure to activate your ticket before you go down the steps.
If you experience any technical issues with the app, your mobile passes, or payment, contact Token Transit at or 415-91-TOKEN (86536).
Yes. You can purchase several tickets at a time and then activate them one by one when you are ready to use them
If you provide an email address in the Account page on the app, receipts will be sent to that email address. Tap the “person” icon in the top right of the app to open up the Account page.
Single ride bus tickets will expire 15 minutes after activation. Single ride rail tickets will expire 45 minutes after activation. When using Token Transit on the bus, it is important to wait until your bus is arriving and you’re ready to board before you activate your ticket. When using Token Transit on the rail, it is important to activate your ticket before you go below ground where there is no cellular or wifi signal.
No, you must have a credit or debit card to purchase tickets on the Token Transit app. You can still use cash onboard and at Ticket Vending Machines (TVMs). For more information on how to buy a ticket without Token Transit, visit Metro Fares.
Yes, you can pay for multiple people with one smart phone, but you have to activate the tickets one by one.
Yes, you can purchase a ticket on the Token Transit app and email or text it to someone else. Visit for more details.
All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
Tickets are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at, calling 415-91-TOKEN (86536) or by using the "contact us" section of the app, under account settings which will have Token Transit email and phone number.
You are responsible for keeping your phone charged while using your ticket. Refunds will not be issued if you are unable to use your ticket due to a dead phone battery.
Your tickets and payment information are linked to the account associated with your phone number; they are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous ticket and payment information.

Call us at 716.855.7211 | TTY / relay 711 or 800.662.1220


Each bus route is different. Do is Metro Rail.  They all tend to run later on weeknights. If there is a special event, like a Sabres game or a concert, Metro may run latter than the schedule reads.  All of Metro's schedules are at


Metro Bus and Rail

181 Ellicott Street Buffalo, New York 14203

Customer Care (716) 855-7211
TTY / Relay 711 or (800)622-1220

General information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system.

Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. Call for:

  • Assistance planning a trip or clarifying a schedule
  • Compliments, complaints, and other feedback for Metro Bus and Rail
  • Lost and found
  • Non-English interpreter services

In Person
Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 8:00 am to 4:00 pm.

Bus delays, reroutes, schedule changes?
Sign up for Instant Updates and receive emails or texts on the routes you ride.

Paratransit Access Line

(716) 855-7268

PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.

Transit Advertising
Lamar Transit
247 Cayuga Road North Suite 100 Buffalo, NY 14225
Maureene Glose
(716) 276-8411