Metro Bus and Rail has established a Citizens Advisory Committee to support and encourage broad-based public participation in the development and review of programs and projects carried out by Metro. The CAC provides opportunities for proactive, early, and continuing public participation for Metro Bus and Rail projects, programs and decision making. The purpose of the CAC is to make recommendations and provide input to Metro Bus and Rail management staff on community transit-related issues, including comments on the regularly scheduled service changes, to review, monitor and recommend service and program improvements, and to strengthen relations with the transit communities through the development and implementation of public relations campaigns, programs and events.

Guiding Principles

  • Value active citizens’ involvement as essential to the future of the Metro Bus and Rail.
  • Respect and consider all citizen input.
  • Encourage opportunities that reflect the rich diversity of the region.
  • Promote participation, based on citizen involvement opportunities, of individuals and community, business and special interest groups.
  • Provide public transportation services and products that reflect the needs of the region’s diverse and unique communities.


Buffalo Board of Education
Buffalo Niagara Partnership
Buffalo State
Buffalo Urban League
Citizen’s for Regional Transit
Coalition for Economic Justice
Erie County Department of Senior Services
GoBike Buffalo
Hispanics United
Journey’s End
Matt Urban HOPE Center
Mobile Safety Net Team
Niagara Falls Housing Authority
Opportunities Unlimited
Partnership for Public Good
PUSH Buffalo
Rider at Large (4)
SEIU 1199
University Heights Collaborative
WNY Independent Living


It is in the interest of all parties involved that the membership of the CAC reflects a diverse and wide representation and be current users of the NFTA Metro Bus and Rail System. The current membership of the CAC reflects a diverse and wide representation including Urban (ex. Buffalo), Rural (ex. Lancaster, Elma), Suburban (ex. Kenmore, Amherst, Hamburg, Orchard Park), Small City (ex. Niagara Falls, Tonawanda, Lackawanna, Lockport). And also represent the following interests, groups, or areas:

Transit service users (non-disabled & disabled)
Ethnic, Community and Faith-based Organizations
Medical & Mental Health Community
Business/Economic Development Organizations
School Districts & Educational Community/Parent Organizations
Recreational/Bicycling/Pedestrian Advocate
NFTA management and Metro operators