The Emergency Ride Home Program is a “safety net” in emergency situations for Metro bus or rail riders that purchase monthly public transportation passes. Emergency Ride assistance may be used in the event of an unexpected personal/family emergency or illness where public transportation will not be available at your stop for 45 minutes or more. Please note that missing your bus or rail ride or inclement weather are not considered emergencies. The Program is available to customers with valid calendar month passes or 30-day passes and who have properly pre-registered for the program.
An emergency ride can be used to take you, the pass holder, to your car or to one emergency related destination provided that the next bus or rail car will not be arriving at your stop for 45 minutes or more. This service is only available in Metro's fixed route service area.
To be eligible for Emergency Ride service, customers MUST be pre-registered in the Program. Please call customer care ator send an email to: email@example.com and provide the following information:
Emergency Ride service is not available on New Year's Eve, New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day or Martin Luther King Jr.'s Birthday.
Customers will be limited to two Emergency Rides per month and a total of six per calendar year. Transportation must be arranged by Metro Customer Care. Customers cannot arrange their own transportation directly with a taxi or other vendor.
The Emergency Ride service is only available to those customers with a valid Metro monthly or 30-day passes and who are pre-registered in our system. Additional riders accompanying you must pay their own cab fare. Service is non-exclusive (other customers may board during your trip.) Metro customers will forfeit their right to Emergency Ride Home privileges if they do not use the service after it is arranged.
Please email firstname.lastname@example.org and provide the following information to register for the Emergency Ride Program. This information will be used to confirm your service requests:
Serial Number of Current Pass
Date Purchased (MM/DD/YY)
Regular Metro Routes Used
Place of Employment
Phone and ext.
Metro is offering the Emergency Ride Program to all monthly Metro pass holders (calendar month or 30 day).
To be eligible for this service, customers must be pre-registered.
Participants must pre-register for the program online at www.nfta.com, by emailing us at email@example.com, or by calling the Customer Care Line (716-855-7211). The individual needs to include their serial pass number when they receive their new card for each specific month.The Emergency Ride Program cannot be used by those participating in the University Pass Program.Emergency Ride Program is only valid from work to home, daycare, school, or hospital in an emergency situation. The program participant will be taken to one destination only.Service or schedule failures (including missing a bus, not waiting for a scheduled bus, a bus not arriving as scheduled or inclement weather) are not considered emergency situations.Emergency Ride Program is only available in Metro's fixed route service area.Emergency Ride Program will only be provided if regular route bus service is not available to transport customers within 45 minutes of their request.Emergency Ride Program arrangements can be made Monday through Friday 7 a.m. to 5 p.m. An emergency cannot be pre-arranged or scheduled for a later date or time.Emergency Ride Program must be arranged through Metro's Customer Care Hotline - TDD/Relay 711 or 1-800-662-1220) prior to 5 p.m.Emergency Ride Program transportation must be arranged by Metro. Customers cannot arrange their own transportation directly with a taxi or other vendors.Emergency Ride Program is not available on New Year's Eve, New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, or Martin Luther King Jr.'s Birthday.Customers will be limited to no more than two Emergency Rides per month and a total of six per the calendar year.Riders must present their valid Metro Pass and identification and sign the voucher that he/ she will give you.This service is only available to those with a valid monthly or 30-day Metro pass. Any additional riders accompanying the Metro pass holder must pay their own cab fare.Service is non-exclusive (other customers may ride with you during the trip); however, they would be required to pay their own fare.Customers will forfeit their right to Emergency Ride Program privileges if they do not use the service after it is arranged. They must call to cancel the ride, should they find an alternate transportation.The NFTA-Metro Customer Care Department determines final approval of an emergency ride.By submitting this application, you agree that the information submitted will be entered into the NFTA-Metro Emergency Ride Program database. Emergency Ride Program privileges are non-transferable and are to be used by the Metro pass holder only. Use of this service is dependent upon approval by a representative from the NFTA-Metro Customer Care Department and is not guaranteed for all situations. By submitting this application, you are also agreeing to the terms listed above.