You can buy single ride (bus), single ride (rail), round trip rail, and day pass. Reduce fare tickets are also available to purchase through the app. To purchase a reduced fare pass, when you are in the “buy passes” screen, tap on “adult” and change to “reduced." Then proceed to select your fare type and purchase.
When you’re ready to ride, go to the Pass Wallet in the Token Transit app on your phone and tap your ticket to activate it.
Do not activate your ticket until you see your bus or you arrive at your rail station. All tickets have expiration times/dates.
When riding the Metro Rail,be sure to fully activate your pass before you go down the steps.You need wifi or cell service to activate your pass. You’ll know it is activated when you see the photo of the Buffalo skyline.
When you activate your ticket, it will open up to show the photo of the Buffalo skyline. Additionally, active tickets will be displayed in the Pass Wallet, which appears when the Token Transit app is opened. Once activated, tickets in the Pass Wallet will clearly show the time left before the ticket expires.
An internet connection is required in order to purchase your ticket, and to activate your ticket. If riding the Metro Rail, be sure to activate your ticket before you go down the steps.
If you experience any technical issues with the app, your mobile passes, or payment, contact Token Transit at email@example.com or 415-91-TOKEN (86536).
Yes. You can purchase several tickets at a time and then activate them one by one when you are ready to use them
If you provide an email address in the Account page on the app, receipts will be sent to that email address. Tap the “person” icon in the top right of the app to open up the Account page.
Single ride bus tickets will expire 15 minutes after activation. Single ride rail tickets will expire 45 minutes after activation. When using Token Transit on the bus, it is important to wait until your bus is arriving and you’re ready to board before you activate your ticket. When using Token Transit on the rail, it is important to activate your ticket before you go below ground where there is no cellular or wifi signal.
No, you must have a credit or debit card to purchase tickets on the Token Transit app. You can still use cash onboard and at Ticket Vending Machines (TVMs). For more information on how to buy a ticket without Token Transit, visit Metro Fares.
Yes, you can pay for multiple people with one smart phone, but you have to activate the tickets one by one.
Yes, you can purchase a ticket on the Token Transit app and email or text it to someone else. Visit tokentransit.com/send for more details.
All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
Tickets are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at firstname.lastname@example.org, calling 415-91-TOKEN (86536) or by using the "contact us" section of the app, under account settings which will have Token Transit email and phone number.
You are responsible for keeping your phone charged while using your ticket. Refunds will not be issued if you are unable to use your ticket due to a dead phone battery.
Your tickets and payment information are linked to the account associated with your phone number; they are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous ticket and payment information.