One-way fares are paid when you board. Round trip fares cannot be accepted. Bills, coins, and PAL Passes are accepted. Fares are two times the fare of the fixed route system.

PAL Fare $4 each way
PAL Pass (10 trips) $35
PAL Pass (20 trips) $70

Companions pay the same fare as the PAL customer.

Personal Care Attendants (PCA) ride free of charge and must have the same origin and destination as the PAL customer.

PAL eligible customers travel free on all Metro fixed routes with a valid PAL identification card. Riding fixed routes for free will not have an impact on your PAL eligibility.

PAL Passes are available to all Paratransit customers and offer a substantial savings over cash fares. The card is good for a set number of trips (10 or 20). No need to carry exact change, the pass is validated by a paratransit operator each time you board the van. The pass can be discarded once all the numbers are punched.

The PAL Pass is good for existing paratransit services with valid I.D. The pass is not redeemable and may only be used by a paratransit approved customers.

Passes are available at the Metropolitan Transportation Center, 181 Ellicott Street, Buffalo, NY 14203, or by phone at (716) 855-7200. We accept Discover, Visa, or MasterCard.

Checks, money orders, and credit card transactions may be mailed with a PAL Pass application.

PAL Pass transaction forms can be requested by contacting PAL Customer Service or by visiting