Creating a booking is simple with PAL Trip Planner. For details on how to book a trip, review the step by step instructions below:

Pick-Up LocationSelect your Pick-up location by from the list of Frequently Used Addresses. If your pick-up address is not listed, please contact one of our ADA Controllers to add a new address.Drop-Off locationSelect your Drop-off location by selecting from the list of Frequently Used Addresses. If your drop-off address is not listed, please contact one of our ADA Controllers to add a new address.Select the dateSelect the date that you wish to travel. A list of valid travel dates is provided in the drop down calendar. If the date that you wish to travel is not listed, you will need to contact one of our ADA Controllers.TimeSelect whether you would like to request to be picked up at a certain time (i.e. Pick-up Time) or dropped off at a certain time (i.e. Drop-off / Appointment Time). A list of valid travel times is provided in the drop down box. If the time that you wish to travel is not listed, you must contact an AD A Controller.Mobility AidThese are your current mobility aids. To add or remove a mobility device, please contact our Paratransit Customer Service Office.Additional PassengersIf you will be traveling with additional passengers, click the icon. Select the Passenger Type and then click Add Passenger.Trip NotificationsIf you need to update the phone number used for your trip notification FOR THIS TRIP ONLY enter the phone number here.Request this rideClick the Request This Ride button to book your trip.

Request this ride Button

Booking Information Review

Once you click the Request This Ride button, you will be able to review the details of the trip before it is booked. The screen will display the Trip Notification Number, Requested Date, Requested Time, Pick-up and Drop-off locations, Space Type, Mobility Aid, Additional Passengers, and any other trips you may have scheduled for that day.

Book Trip Button Start Over Button Edit Trip Button 

On the review screen you have the ability to continue with the booking, start the booking process over or make changes to the trip information before proceeding. If you click Book Trip, the system will continue with the booking and attempt to schedule your booking to a vehicle. If you click Start Over, you will be returned to the Book a Trip screen with all the information about this booking removed. If you click Edit Trip, you will be returned to the Book a Trip screen with all the information about this booking retained.

Accepting Booking

If you chose Book the Trip, the system will save the booking in the system and then attempt to schedule the trip to a vehicle. If a vehicle is available, you will be provided with the date and approximate pickup time for the vehicle. You must then choose to either accept or refuse the trip. If you click Accept Trip, your scheduled booking will be saved and you will be given a booking reference number. If you click Refuse Trip, the booking will be marked as a refusal and will not be scheduled.

Accept Trip Button Refuse Trip Button