The My Profile screen displays information that we have in your customer profile. The screen will display your Customer Identification Number, Name, Registered Addresses, Phone Numbers, ADA eligibility Status, imminent arrival and previous day. Note: If any of the information displayed on this screen does not appear to be correct, please contact our Paratransit Customer Service.

Changing Your Password

If you would like to change the password that you use to log onto the online system, or you forget your password, follow these steps:

  • 1. Go to paldirect.nfta.com
  • 2. Click on forgot password
  • 3. Enter your Client Id and email address and submit your password reset request. (You must use the email address you have on file with us to use this feature.)