The Trips screen displays the trips you have previously booked in the system. The trips are sorted in chronological order and an overview of each trip is displayed on the screen, which includes the trip date, times, status and pick-up and drop-off location information. On this screen you can confirm, cancel, or repeat trips that you have previously booked in the system.

Filtering Trips

By default, the trip list will include all of the trips booked for this month.

If you would like to display the trips for a specific date, click the date on the calendar that you are interested in viewing.

If you would like to return to displaying all of your trips, simply click on the month at the top of the screen. Use the 'Prev' and 'Next' buttons to access past or future months. Select trip


There are three actions available for each trip. They are Detail, Cancel and Repeat.

Detail Button

Clicking on the Detail icon will bring up a new screen that will display additional information about the trip, including any comments about the pick-up and drop-off locations, and any information on additional passengers.

Cancel Button

The Cancel icon can be clicked to bring up the cancellation confirmation screen. On this new screen, you will be presented with the complete details for the trip and asked to confirm the cancellation. Clicking the Cancel Trip button will cancel the trip and provide you with a confirmation number.

Repeat Button

The Repeat icon can be used to repeat or copy a trip. Clicking the button will bring you to the Book a Trip screen with the pick-up and drop-off locations already entered. You only need to enter a date and time for this new trip and follow through with the remainder of the booking process

On the Trips screen, the color highlighting the trip indicates the trip status. 
Green = Scheduled
Red = cancelled late
Orange = cancelled in advance
Yellow = Requested


Following is a list of terms used in the Review or Cancel Trips summary and detail screens.

The requested date for the trip.
Requested Time:
The time you requested to be picked up for the trip.
Scheduled Time:
The pick-up window or timeframe that the vehicle is scheduled to arrive.
Estimated Time:
The current estimated time that the vehicle will arrive. The estimated time may differ from the scheduled time and key fluctuate based on current traffic, road and weather conditions.
Drop-off/Appointment Time:
The time you requested you would like to be dropped off at your destination.
Start Window:
The earliest time that the vehicle should arrive.
End Window:
The latest time that the vehicle should arrive.
The current status for the trip can be one of the following:
  • Requested (highlighted yellow): The trip request has been entered into the system and waiting to be assigned to a vehicle. Trips are assigned to a vehicle the day prior to the trip date.
  • Scheduled (highlighted green): The trip request has been scheduled and assigned to a vehicle.
  • Cancelled in Advance (highlighted in orange): The trip was cancelled in advance of the pick-up time.
  • Cancelled Late/No show (highlighted in red): The trip was cancelled within 2 hours of the pick-up time, not providing enough notice; or the vehicle arrives at the pick-up location within the 30-minute pick-up window, waits the required 5 minutes and the customer did not board the vehicle.
Pick-up Location:
The location/address from where you'll be picked up.
Drop-off Location:
The location/address where you'll be dropped off.