Find out which elevators and escalators are currently out of service and will be repaired or replaced in the near future.
If you encounter an elevator or escalator that is out of service, click on the Alternate Accessible Options button for suggestions to help get you to your destination.

Metro Rail Stations

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Metro Bus and Rail is your public transportation system, providing a variety of services covering Erie and Niagara Counties. Metro Bus offers clean, comfortable buses on fixed routes and schedules. Metro Rail is a light rail rapid transit heart of downtown system operating across the Buffalo. 

Metro schedules are available at the Metropolitan Transportation Center (the bus station downtown) or online. While online, try Metro’s Trip Planner, interactive system map and Where’s My Bus? Each feature helps Metro get you where you need to go.

Metro Bus

Reading a Metro Bus Schedule

Each Metro bus route (and the rail) has its own schedule. Schedules include a map of the route and timetables. Route maps are not drawn to scale and do not show all of the stops or cross streets. When the bus route is depicted as a solid line, the bus will make periodic stops. When the line is dotted, the bus will not stop.

Timetables show weekday, Saturday or Sunday/holiday time points. Not all stops or time points appear in the timetables. You will need to estimate a time point between the major times indicated.

Metro schedules are printed as needed. They each have an “effective” date near the top. Schedules can stay in effect for more than a year, in some cases. All schedules are available online, in addition to other features that will help you use the system. We call it Transit Tools.

Finding a Bus Stop

Every Metro bus stop has a three-colored sign. To find your closest bus stop, check your schedule. It will tell you which streets your bus travels. Then look for the bus stop signs along the bus route, located every few blocks. When the bus approaches your stop, be sure to stand close to the sign. You may, on occasion, need to signal to the bus operator to stop.

Boarding the Bus

Look for your route number on the lighted display on the front or curb side of the bus. If you are not sure it is the right bus, ask the bus operator. Please have your fare ready. It helps keep the system running efficiently.

Paying Your Bus Fare

Standard bus fare is $2 ($1 reduced) per boarding. When boarding a Metro bus, place your fare in the fare box next to the operator. There are three slots; coins, paper currency, fare cards. For cash fares, use the coin and paper currency slots. Metro passes need to be swiped through the slot on top of the machine (the magnetic strip goes through the fare box facing you) or shown to the operator.

Bus operators do not make change; you must have the exact fare when you board. Bus fare-boxes accept U.S. coins and paper currency only.

Enhanced Express

Enhanced Express service makes fewer stops, so trips between origins and destinations are much faster. A 50 cent surcharge applies. Metro has enhanced service on routes 60 and 64.

Waiting for the Bus

Riding the Bus

Once you have paid your fare, take a seat if one is available. If all seats are full, move towards the back of the bus. Poles and overhead straps throughout the bus make it easy to stand while riding. The seats at the front of the bus should be given to riders with disabilities and senior citizens, if present.

Signaling Your Stop

As the bus nears your stop, pull the cord or push the strip next to the windows. A bell will signal the bus operator that you would like to exit at the next stop. Exit after the bus comes to a complete stop.

Exiting a Bus

Rural Stops: If there is not a posted bus stop sign on a rural route, Metro bus service will be on demand. To board, you may need to signal the operator by waving. To exit, please pull cord and tell the operator where you would like to stop.

Bus Emergency Procedures for Passengers

In the event of an emergency it is important to remain calm and follow these three simple steps for a safe evacuation:

• Wait for instructions - Your bus operator will provide directions and assistance.
• Exit the bus in an orderly fashion - Use the doors. Please provide assistance to anyone with special needs. If the doors are blocked, you can exit the bus through emergency windows or the roof hatch.
• Stand clear of the bus - After exiting the bus go at least one city block, from the bus and wait for emergency services to arrive.

Things to Remember

• When waiting at a bus or rail stop, be sure to stand far enough away from an approaching vehicle and allow passengers to exit a bus or rail car before boarding.
• Seats in the front of Metro vehicles are reserved for riders with special needs or elderly people. Only sit in them if you must.
• If there are no seats available, move away from the doors of the bus or rail car and find a suitable standing space. Hold onto one of the poles or overhead straps while riding.
• Drinking, eating, smoking or vaping are not allowed on Metro vehicles.
• Headphones must be used with audio devices.
• If you use a phone on a Metro vehicle, please use proper phone etiquette.
• Service animals are the only animals allowed on Metro vehicles.

Dos & Don'ts

Metro Rail

Metro Rail operates through Buffalo's central business district, starting at the University at Buffalo, ending at Erie Canal Harbor Station (downtown Buffalo). Metro Rail operates seven days a week. There are eight underground stations and five aboveground stations, plus the Events Only Station.

Getting On the Train

Choose the boarding platform that offers the direction you want. Trains boarding from the INBOUND TO ERIE CANAL HARBOR platform head south, toward downtown. Trains boarding from the OUTBOUND TO UNIVERSITY platform head north, away from downtown.

Paying your Rail Fare

Metro Rail is free aboveground. Underground, you will need valid proof-of-payment. Metro Rail features self-service collection. That means there are no turnstiles or ticket agents. However, you must carry proof-of-payment.

Valid proof-of-payment can be a Metro Pass or rail ticket. Be sure to have it before you get on the train or go past the sign that reads “Proof of Fare Payment Required Beyond This Point.” Sometime during your trip you may be asked to show your proof-of-payment to a Metro ticket inspector. If you do not have it, you will be issued a summons and will be required to pay a fine.

Rail tickets may be purchased from vending machines at all stations. A one-way rail ticket allows for travel in one direction and costs $2 ($1 reduced). A two- way ticket allows for travel to and from a location (round trip) and costs $4 ($2 reduced). Valid Metro Day, Seven Day, 30 Day and Monthly passes can also serve as proof-of-payment. Metro vending machines accept U.S. coins, $1, $5, $10 or $20 bills.

Riding the Train

After boarding the train, please take a seat. If there are no seats available, be sure to stand away from the doors and hold onto a pole or overhead strap.

Exiting a Train

Watch for the signs and listen to the announcements for your rail stop. Every train stops at every station and each stop is called.

Sunday Night & Holiday Service

For Sabres hockey games, and selected events at First Niagara Center, the last train departs the Events Only Station 30 minutes after the end of the event. Patrons may call (716) 855-7211, or visit up to five days in advance of an event to learn if late service will be provided. Metro’s Route 8 Main bus also serves the center.

Rail Emergency Procedures for Passengers

In the event of an emergency it is important to remain calm and follow the steps below:
• Wait for instructions - The train operator will provide you with instructions in the event of an emergency.
• Activate door releases - If you receive no response from the train operator during an emergency and need to exit the train, pull the release lever located adjacent to the door on the right hand side. After you hear escaping air, you will be able to slide the door open.
• Step carefully onto the Emergency Evacuation Platform - Make certain to grab onto the handrail for support and walk close against the wall. The platform is three feet above track level. Do not cross over to the parallel tracks.
• Exit to the closest station - Exit with the wind at your face walking into fresh air to the closest station.
• Listen - The public address system may be used to provide you with additional instructions.

Park & Rides

Metro offers free Park & Ride lots strategically located around the region. All locations are listed online. Using a Park & Ride is simple: Park your car, board your Metro bus or the rail, pay your fare. Nothing else is required.

Rider Alerts

Rider Alerts are designed to notify riders of changes in service. They can be found on buses in the area near the schedule racks. Rider Alerts can also be found on our website or sent to you by request, using the Instant Update feature

Above Ground Stations

• If you wish to avoid using steps, platforms with handrails are provided at each station. Please enter the first door of the first railcar on each train.
• When the train has come to a complete stop, press the large black button located at each railcar door, the steps will lower and the door will open. (The first door of each railcar opens automatically at the platform level).

NOTE: Emergency intercoms are identified by a red button near the center door of each car. Push the button and the operator will respond. This button is for emergency use only.

Elevator Shut Down Policy

In the event that an elevator is inoperable the following steps should be taken:

Use the “Call for Aid” panel by pressing the large red emergency button once. Tell the police officer your location and explain that the elevator is inoperable.

Metro Perk

Metro Perk offers individuals the opportunity to purchase transit passes with pre-tax dollars through their employer allowing for an approximate savings of 30 percent per month on public transportation costs.

Instant Updates

Stay informed about Metro routes and services by subscribing to the NFTA Instant Update program. It's free. Sign up at to receive email and text messages instantly. Sign up here.

Biking is a healthy, affordable, and fast way to get to and from your bus stop or rail station. Metro welcomes bikes on all our buses and on the Rail. Everything you need to know about combining bikes and transit is right here.

Benefits of Biking to Metro

  1. Save money – Biking to transit is cheaper than driving or taking a cab. You’ll save money on gas, parking, and other car expenses.
  2. Stay active – The U.S. surgeon general recommends 30 minutes of exercise per day for adults. Biking is a great way to make that a part of your everyday routine.
  3. Save time – Biking will get you to the bus or rail station faster than walking. For short trips, biking takes about the same amount of time as driving.
  4. Be environmentally friendly – Biking and taking transit is a great way to reduce your carbon footprint and help improve air quality.

Plan a Trip

Click here to check out a Trip Planner that can help you plan your Bike to Transit trip! Enter your starting and ending address, then click on “show settings” and under “travel by” select “bike to transit.”

Bring your bike on the bus

All Metro buses are equipped with a bike rack that can hold 2 bikes. Watch our video to learn more about using a bus bike rack.

To summarize:

  • At the bus stop, wait for the bus on the sidewalk with your bike.
  • After the bus has come to a complete stop, make eye contact with the bus driver, and then step into the roadway in front of the bus. Bus drivers cannot leave the bus to help you load your bike.
  • Squeeze the handle on the top of the bike rack to lower the bike rack.
  • Lift your bike onto the bike rack. Pull on the support arm (hook), which expands sideways, and swing the arm over the top of the front wheel of your bike. Make sure the hook is snug against the top of your front wheel.
  • Board the bus and pay your fare.
  • If possible, sit or stand near the front of the bus to keep an eye on your bike.
  • At your stop, tell the bus driver that you will be picking up your bike.
  • Exit the bus through the front door and take your bike off the bike rack.
  • If the bike rack is empty, squeeze the handle to fold the bike rack back up.

Please remember:

  • Remove all bags and loose items from your bike before loading it on the bus bike rack.
  • Do not lock your bike to the bus bike rack.
  • Folding bikes with wheels that are 20 inches or smaller can be taken on board Metro buses. Please make sure your bike is not blocking the aisle or door.
  • Recumbent bicycles do not fit on Metro bus bike racks, and they cannot be carried on board.

Bring your bike on the rail

NFTA Metro welcomes up to 2 bikes on each Metro Rail car. When bringing your bike on the Metro Rail, follow these guidelines:

  • Use the stairs or the elevator (not the escalator) to access the rail platform at underground stations.
  • Consider boarding through the first door at the front of the train in order to take advantage of the elevated platforms at downtown (above ground) stations.
  • When boarding the rail, please wait until other passengers have boarded.
  • Board with your bike at the front or rear of the rail car, in the area designated for wheelchairs or strollers. Sit or stand next to your bike.
  • If a customer in a wheelchair boards your rail car and needs that space, please be considerate and move to the other end of the rail car.

If you forget your bike

If you accidentally leave your bike on the bus or rail, call Customer Care at 716-855-7211.

How to Lock your Bike

Credit: NYC DOT (Bike Smart Guide)


  • Never leave your bike unattended, even for a minute.
  • Lock your bike frame (not the wheel) to a fixed object. Make sure that the fixed object is securely bolted to the ground. If possible, also lock removable parts such as wheels and seats.
  • Use a U-Lock. Don’t rely on a cable lock, which can easily be cut. Inexpensive Kryptonite U-Locks are available at Go Bike Buffalo’s Community Bicycle Workshop at 98 Colvin Ave.
  • Register your bike – this can help you get the bike back if it is stolen. Visit Go Bike Buffalo’s website to learn more.

Safe Bicycling

Following these basic rules of the road can help keep you safe while biking:

  • Ride in the same direction as traffic on the right side of the road, at least 3 feet from the curb or the parked cars. This helps keep you visible and away from car doors that may suddenly open. Don’t ride against (facing) the flow of traffic.
  • Be predictable. Avoid sudden stops and swerves, and use hand signals when turning or stopping.

    Credit: NYC DOT (Bike Smart Guide)

  • Obey stop signs, traffic signals, and pavement markings, and yield to pedestrians.
  • Install a headlight and a taillight and turn them on at night or whenever light is low.
  • Cross train tracks at a right angle. Expect a train from any direction, on any track at any time. Always look and listen before crossing tracks.

Safety Around Buses

Bikes and buses share the right side of the right lane, move at similar speeds, and often cross paths. Bus drivers are trained to give bikes plenty of room, but bicyclists should exercise extra caution around buses and all large vehicles because they have larger blind spots than cars.

Credit: NYC DOT (Bike Smart Guide)


  • If you need to pass a bus, do so on the left. Do not pass the bus on the right. Buses frequently pull over to the right to pick up passengers, and the bus driver may not see you coming up the right side of the bus.
  • If possible, avoid “playing hop scotch” with a bus. Because bikes and buses often travel at similar speeds, you may encounter the same bus several times in the space of a few minutes. Consider slowing down, speeding up, or pulling over to the side of the road to let the bus get away.

Bicycle Parking near NFTA Metro Facilities

There is free bicycle parking in the following locations:

Rail Stations

Bus Stations / Transit Hubs

Reddy Bike

Reddy Bikeshare is a healthy, fun and easy way to get around Buffalo. Join Reddy Bikeshare to gain access to all 250 Reddy bikes whenever you need one. Sharing them gives you the flexibility to return a bike to any designated location. Download the SoBi app on your mobile device, or on the web at to get started. Use the app to reserve a bike or simply walk up to it and enter your account number and PIN on the bike’s keypad.

Reddy bikes are a great way to get to and from your bus stop or rail station. Reddy bike stations can be found at the Metropolitan Transit Center (bus station) at 181 Ellicott Street, and at the following rail stations: University (kiss and ride level), LaSalle, Delavan/Canisius College, Allen Medical Campus, Fountain Plaza, and Church. Free Reddy bike parking zones exist along Elmwood Avenue in Elmwood Village, Main Street downtown, Allen Street, and Hertel Avenue, check the map online or on the app for more locations.

Visit Reddy Bikeshare for more information.

Find a Bike Buddy

Go Buffalo Niagara can help you find a bike buddy – someone in your neighborhood who can show you the ropes. Visit and create an account to get started.

More Bicycling Information

Connect with our partners for a wealth of information about biking and commuting.

Go Bike Buffalo can help you get a bike, repair a bike, join a bike ride, and learn more about how Buffalo is becoming more bicycle friendly.

Go Buffalo Niagara can help you learn more about transportation options such as transit, biking, and walking.

Metro wishes there was a cookie-cutter policy that could make everything easy all the time, but that’s not possible. Bringing strollers and carts on Metro buses is difficult for everyone. We need to consider each boarding on a case-by-case basis, always keeping a few things in mind.

Let Metro help you get around the region quickly, safely and economically. Metro's Trip Planner can tell you best way to get from here to there. Just type in where you are and where you want to go. Metro offers special service to and from the Buffalo Niagara International Airport.

Looking for something else to do? Visit Niagara USA or Visit Buffalo Niagara for your guide to the best in the region.

What to do around Niagara FallsWhat to do around Buffalo


During periods of heavy snow and ice, buses, like personal vehicles, will sometimes fall behind schedule, but rest assured operators will be working to reach your stop as soon as possible.

Take an earlier trip. Plan extra time to get home. Buses not only get slowed down by the snow, but also by surrounding traffic.

Allowing for extra time is the best way to get around during winter weather travel.


In areas covered with snow and ice, or blocked by a snow bank, please wait at the closest cleared driveway or corner.

  • When possible, try not to stand in the street or wait at the top of a snow bank. Snow and ice in the street or on a snow bank can be slippery and unsafe.
  • When the bus approaches, be aware of the outside mirror, as it extends from the side of the bus.


  • When the bus approaches, wave to the operator to signal the bus to stop.
  • Wait until the bus has come to a complete stop before trying to board.
  • For added safety, the bus will stop to leave space between the bus door and a snow bank or snow-covered curb. This allows passengers room to step onto the bus.
  • Melting snow and ice can make bus floors slippery. Make sure to hold handrails when boarding, walking or standing inside the bus.
  • When reaching your destination, the driver will stop at the bus stop or the nearest safe location.


  • When riding at night, hold a flashlight so that the driver can see you waiting at a stop.
  • If possible, wear reflective apparel or safety bands on your coat or other clothing.
  • Reflective clothing is always recommended when traveling at night.
  • During poor weather, drivers maintain schedules as traffic and weather conditions allow. If the weather is extreme, buses can fall behind.


Metro runs during even the most extreme of circumstances. However, on occasion, service may be discontinued due to heavy snow and ice. During these rare times, Metro does its best to keep buses running as long as possible, so everyone is able to get to where they need to go.

  • Click on or check your favorite radio or television station for updates regarding inclement weather service information.
  • Subscribe to Metro’s Instant Updates and receive e-mails and text alerts. Go to to register.
  • Contact Metro’s Customer Care department at 855-7211 for additional information.
  • Follow us on Twitter @NFTAMetro.


Bus stops covered in snow and ice can be difficult to use. We must depend on everyone to properly clear snow and ice from the stop to ensure using public transit is safe and accessible for all passengers.

There are over 4,000 bus stops within the Metro system, mostly located on public streets and sidewalks. Depending on the location, the responsibility for clearing snow and ice falls to one of several entities – the NFTA, the property owner or tenant, or a municipality. When you notice a stop that is obstructed by snow, it’s important to know who to contact to file a complaint.


The NFTA is responsible for clearing snow at the Metropolitan Transportation Center, Metro Rail stations, bus loops and transit centers such as the Niagara Falls Transportation Center and Portage Road Transit Center. The NFTA also has snow removal agreements for other transit centers and Park & Rides. If you notice a Metro location obstructed by snow/ice, please notify Metro’s Customer Care department at 716-855-7211 or e-mail us at


All other bus stops are addressed by the municipality in which they are located.

Most municipalities have delegated this responsibility to the adjacent property owner/tenants. The municipality in which the bus stop is located has the responsibility to enforce snow removal, as defined by local ordinance. If you notice one of these stops is obstructed by snow/ice, please refer to Municipality Snow Contacts on the back pannel to find the contact information


Town of Alden
Village of Alden
Town of Amherst
Village of Angola
Town of Aurora
Village of Blasdell
Town of Boston
Town of Brant
City of Buffalo
Town of Cambria
Seneca Nation
Town of Cheektowaga
Village of Depew
Village East Aurora
Town of Elma
Town of Evans
Village of Farnham
Town of Grand Island
Village of Hamburg
Town of Hamburg
Village of Kenmore
City of Lackawanna
Village of Lancaster
Town of Lancaster
Village of Lewiston
Town of Lewiston
Town of Lockport
City of Lockport
Town of Niagara
City of Niagara Falls
Town of Orchard Park
Village of Orchard Park
Town of Pendleton
Village of Sloan
City of Tonawanda
Town of Tonawanda
North Tonawanda
Town of West Seneca
Town of Wheatfield
Village of Williamsville
937-9216 ext 12
532-4900 ext 5023
681-4396 ext 129
652-6000 ext 219
297-2150 ext 136
625-8833 ext 13
632-4120 ext 3002